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Shipping and deliveries
How do I track my order?
You can easily track the status of your order by logging into your account. To do this:. Click on the Help button on our website. Select "My Account". Enter the email address you used when placing your order. You may be asked to enter a 6-digit code,
Do you ship worldwide?
Nooz ships to most European countries, as well as the United States, Canada, Australia, New Zealand, and Singapore. Here’s what you can expect:. Tracked delivery with trusted carriers (La Poste, DHL, DPD, APC, etc.). Fast delivery times — usually 2–6
What are the delivery times and methods?
Delivery times are expressed in working days (excluding Saturday, Sunday and holidays) and vary according to the country of destination.Any order placed before 9:00am will be shipped the same day except on Friday. After 9:00am, the order will be ship
What happens if my order is lost or delayed in transit?
Once packages are shipped, they are taken in charge by the carrier and our logistics team can no longer intervene.If the delivery of your order is delayed during its routing, we invite you to contact first the selected transport provider.They will be
What happens if my order is returned to the sender?
If your tracking shows that your package couldn’t be delivered and was returned to us, it usually means the carrier couldn’t find your address or mailbox. No worries! Just reach out to our customer service and share your correct or updated address (y
Are taxes included?
Yes! All our prices already include taxes for orders shipped to European countries, the US, Canada, Australia, New Zealand, and Singapore — no surprises at checkout!. For orders outside the European Union, please note that customs duties and local ta
My order was marked delivered but it’s not here.
If no one was home when the carrier attempted delivery, they may have left your package in a safe location. Here’s what you can do:. Check around your home and ask neighbors or your building management — sometimes they collect packages on your behalf