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Returns and exchanges
What is your return policy ?
You have 30 days from the date of receipt of your order to return an item. Here are the steps to return an item purchased on our website:. Access the return form: Click on this link to access the return form: RETURN FORM. Identify yourself: Enter you
Who covers the return shipping costs?
As a general rule, return shipping costs are the customer’s responsibility. Belgium, France, the Netherlands, Luxembourg, Italy, Germany, Portugal, and SpainWe provide a prepaid return label.A flat fee of €6 will be deducted from your refund or store
Make an exchange
You have 30 days from the date of receipt of your order to return an item and ask for an exchange. Here are the steps to return an item purchased on our website:. Access the return form: Click on this link to access the return form: RETURN FORM. Iden
Refund process
You have 30 days from the date of receipt of your order to return an item. Here are the steps to return an item purchased on our website:. Access the return form: Click on this link to access the return form: RETURN FORM. Identify yourself: Enter you
What should I do if my glasses are defective?
If you received a defective item, don’t worry — we’re here to help. Please contact us as soon as possible and provide the following:. Your order number. A description of the issue. One or more photos of the product. 👉 If your parcel arrived damaged,
How long does it take to process a return?
Our logistics team usually takes up to 15 working days from the day we receive your return to process it. Once your return is completed, we’ll send you an email notification. If you don’t see it in your inbox, don’t forget to check your spam or junk